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Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support.

  • Personal Information: Name, email address, phone number, billing address
  • Payment Information: Credit card details, billing information
  • Usage Data: Listening preferences, channel selections, device information
  • Technical Data: IP address, browser type, device identifiers

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • Process your subscription and payments
  • Deliver personalized content and recommendations
  • Provide customer support and respond to inquiries
  • Send service updates and promotional communications
  • Analyze usage patterns to improve our services
  • Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted partners who help us operate our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure payment processing through certified providers

5. Your Rights and Choices

You have several rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our services
  • Advertising Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@xmradio.com

Phone: (844) 202-6767

Mail:

XM Radio Privacy Office
1290 Avenue of the Americas
New York, NY 10104